Frequently Asked Questions

If you are having trouble with your order, we have curated some help for the most common issues here.

  • I've missed the cut-off date for ordering / Late Order

    Please order as normal and select for home delivery.

  • I've lost my proof / order form

    If you've lost your proof or order form, please fill in this form and we will help

  • Order not received

    Not received your order? Please fill in this form to let us know

  • Incorrect order received

    Have you received an incorrect order? To get help with this, please fill in this form

  • Damaged photograph

    Have you received a damaged photograph? To get help with this, please fill in this form